Tag Archives: Qatar Airways

Manager RMS Support Team | Qatar Aviation Services | Doha – Qatar Airways

About Your Job:

To manage the Qatar Aviation Services (QAS) Resource Management Support department within agreed standards and financial targets. To provide leadership and management for the provision of resource management support, RMS configuration and setup, database management and development, Business analysis, Business process testing and migrations. To deliver a consistently high standard of operations in line with respective Customer airline Standard Ground Handling Agreements and Service Level Agreements.

 

About You:

You will have a minimum Bachelors Degree or equivalent in IT, Business studies, or Project Management. A minimum of 7 years of job-related experience is required within RMS, Airside Ramp Operations and 5 years experience at an operational department level. You must be an excellent communicator in written and spoken English.

Job Details

Date Posted: 2014-04-22
Job Location: Doha, Qatar
Job Role: Technology/IT
Company Industry: Aviation/Marine Refueling

Preferred Candidate

Career Level: Management

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Source: Bayt.com
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Commercial Officer OCC | Qatar Airways | Doha – Qatar Airways

About Your Job:

The role of the Commerical Officer OCC is to add a pan-commercial to all operational disruption decisions. In this role, you will take into consideration the needs of the customer, options available through inventory access, dispersal potential, interline agreements and current customer feedback. You must be able to pro-actively weigh up the risks and opportunities and communicate this effectively to other CC representatives.

You will monitor the operational schedule for deviations and analyse the impact from a commercial perspective. You will be the main contact person from Commercial Division. You will gather and coordinate commercial feedback - Global Sales, Field Sales, Distribution, Revenue Management for use in CC decisions. You are required to find solutions to problems as quickly as possible, ensuring all problems are dealt with fairly, honestly and openly.

 

 

About You:

The ideal candidate for this role must have worked in a Commercial role for at least 3 years. You must have good knowledge of Amadeus, DCS, Altea/LSY, AIMS systems. You must have the ability to understand and analyse Origin/Destination dimensions of passenger flow across the network and has the ability to interact and communicate with all facets of the Airline.

You must possess strong quantitative skills and advance problem solving capabilities. You must be pro-active and able to work without direct Commercial supervision. You must have excellent interpersonal skills and you must be able to work under strong pressure.

Job Details

Date Posted: 2014-04-21
Job Location: Qatar
Job Role: Support Services
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Mid Career

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Source: Bayt.com
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Lead CRM Analyst | Qatar Airways | Doha – Qatar Airways

About Your Job:

The Lead Customer Relationship Management (CRM) Analyst is responsible for all reporting and analysis needs for the CRM Section as well as supporting other customer service delivery units with CRM and Customer Care Analytic. This covers a variety of reporting formats which includes generation of standard reporting packs on a regular basis, ad-hoc reports and analysis on all aspects of the customer service operations and in-depth analysis for the CRM section and other customer service departments.

The Lead CRM Analyst has to work closely with a variety of departments from Marketing and Customer Research, Field Organisation as well as liaise with all customer service delivery units. Furthermore, it is a key point-of-contact to the Information Technology Department to ensure future reporting needs are met on data capture as well as scalability of reporting system infrastructure.

This role is required to work independently and flag performance issues or unusual changes pro-actively to ensure customer service delivery units can respond accordingly.

The role reports to Manager Customer Relationship Management (CRM) Analysis and Prevention.

About You:

The ideal candidate for this role must have demonstrated experience working with CRM and/or Customer Service Systems. You must have Bachelor’s degree or equivalent preferably in Business Technology, Management Information Systems or Applied Computer Science. You must have at least 5 years of job-related experience. Previous experience in managing reporting and analysis of complex and/or retail data is essential.

It is important to have expert understanding of the Customer Service Dynamics in the airline and/or hospitality industry and the system and procedural requirements with regards to Customer Experience. Expert skills in Microsoft Excel and Pivot Tables are required.

Job Details

Date Posted: 2014-04-21
Job Location: Qatar
Job Role: Support Services
Company Industry: Customer Service

Preferred Candidate

Career Level: Mid Career

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Source: Bayt.com
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Customer Relationship Management (CRM) Process Officer | Qatar Airways | Doha – Qatar Airways

About Your Job:

As Officer CRM Systems and Processes, you will work within the CRM team to conceptualise, document and implement processes required to ensure a customer focused operation of the Customer Care unit. You will work closely with other service delivery units to ensure that all customer-facing processes across the entire customer journey are customer centric, regularly analysed and continuously improved for service quality with the aim to deliver a 5-star customer experience.

You will be the 1st level support person for the CRM and system users with regards to general usage issues and system administration. You will continuously monitor and evaluate processes of the Customer Care unit for customer feedback management and suggest process improvements with the aim to improve response times and increase staff productivity.

The role reports to Manager Customer Relationship Management (CRM) Systems and Processes.

About You:

The ideal candidate for this role must have demonstrated experience working with CRM IT Systems. You must have Bachelor’s degree or equivalent preferably in Business Technology, Management Information Systems or Applied Computer Science. You must have at least 7 years of job-related experience. Previous experience in managing complex customer service IT system implementation is required. You must have worked with at least one CRM software and have project management experience.

You must have the ability to map CRM processes visually. You must have strong understanding of Customer analytic, Customer Data Management and Customer Profiling Concepts.

You must have solid skills in creating reports, presentations, project management plans and schedules that communicate and track the progress of CM projects to Senior Management level. It is important to have expert understanding of the CM functions in the airline and/or hospitality industry and the system and procedural requirements with regards to Customer Experience.

Job Details

Date Posted: 2014-04-21
Job Location: Qatar
Job Role: Customer Service
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Mid Career

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Source: Bayt.com
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Flight Analyst- Cargo | Qatar Airways | Doha – Qatar Airways

About the Job:

Reporting to Manager Cargo Route, your role is to optimize the cargo capacity of a group of flights in order to maximize their revenue contribution to network, finding the right balance between load factor and yield. You will manage the flights over their booking cycle by forecasting the cargo capacity, setting inventory controls and overbooking levels and filtering the demand.

You will need to monitor the performance of flights and take pro active and corrective actions. You will set overbooking levels for each flight based on forecasted no shows/low shows to avoid revenue loss.

You will actively monitor the utilization of the allocated space in ordert to avoid empty space at the time of departure and signal significant deviations and trends.

 

About You:

You will need to hold a Bachelors degree and a degree in mathematics, computer science, economics or finance with an added specialization in revenue management is preferred. It will be an added advantage if you have previous experience in Cargo Revenue Management or having previous experience in another Cargo department (Operations, Sales or Customer Service)

Knowledge of Cargo reservation and tracking system, overall cargo operations and set up is necessary. You will need to have a very good command in English. You will need to have excellent computer skills ( Word, Excel) and should have an understanding of Revenue Management concepts.

Job Details

Date Posted: 2014-04-21
Job Location: Qatar
Job Role: Other
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Mid Career

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Source: Bayt.com
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Manager Human Resource Business Partner | Qatar Airways | Doha – Qatar Airways

About Your Job:

As Manager HR Business Partner, you will work with a specific business area as an internal consultant partnering with Executive Leadership and supporting Line Managers. You will provide an expert HR perspective to your internal client and focus on strategic involvement and improvements of organisational productivity and quality. You will coach and prompt business managers to think strategically, think about the impact of changes on the organisation and how to make use of people to achieve success.

You will ensure that the organisation is appropriately designed to deliver objectives in the short and long-term and provide insight and guidance on development and execution of any capability, cultural and change activities. You will contribute to the business strategy by helping identify, prioritise and build company capabilities, behaviours, structures and processes and support line management in forecasting and planning the talent pipeline requirements in line with the department and business strategy.

About You:

You have a Bachelor’s degree with 7 years of job-related experience. Minimum of 3 years experience in HR Business Partner responsibilities is preferred. You have exposure to range of HR and general business disciplines and be able to develop strategic initiatives as well as implementing processes and operational solutions.

You will have excellent English written and verbal communication skills with the ability to communicate to all levels within the organisation. Actively interested in what’s going on with a questioning attitude and willingness to learn. We need you to have strong influencing skills, strong leadership ability and innovative mindset. You must be able to engage, inspire and influence people as well as being able to drive solutions whenever required. Strong analytical abilities, excellent facilitation skills and strong project management skills are an important requirement of the role.

Job Details

Date Posted: 2014-04-21
Job Location: Qatar
Job Role: Human Resources/Personnel
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Management

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Source: Bayt.com
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Senior Manager Information Services | Doha International Airport | Doha – Qatar Airways

About Your Job::

In this role, you will establish an appropriate and cost effective information systems strategy to support business strategy and growth plans for the airport operator (DIA). You will lead the development of annual and rolling budgets related to application systems for business areas in line with business specific IT strategy. You will negotiate and agree the work programme and manage its execution through a mix of onsite and off-shore projects. Take full ownership for its delivery and manage a team of vendors, analysts, designers and developers to deliver within agreed costs and timeframes. You must manage the scope and review all business cases regularly to ensure QR group gets the best possible return from its IT investments. You should also ensure optimised usage of licences and own all contract executions. You will be the single point contact in the senior management team for all IT business solutions, services and requirements and own the delivery of the same. You must address all escalations to senior management in a timely manner and resolve conflicting requirements from business units.

You will manage the applications through their lifecycle, ensuring that applications requiring replacement due to functional and/or technological obsolescence are planned for well in advance and the required investments obtained. You will manage all outsourced/hosted IT application services ensuring that service providers meet agreed service levels and the solutions are periodically benchmarked against competitive solutions in terms of functionality, technology and cost. You must develop and maintain a close and effective working relationship with senior business managers by maintaining a full understanding of the business domain, industry and related systems. You must constantly and pro-actively seek opportunities to improve the way business is conducted and keep abreast of industry trends and new industry developments and technology changes.

About You::

To be successful in this role, you must hold a Degree in Computer Science / Information Systems / Engineering discipline, from an accredited university. Master’s degree will be an additional advantage

You must have at least five years of experience at a senior management level with accountability for development, integration and operations of critical airport operational and decision support systems, at a major international hub airport. You must also have at least 10 years of experience in successful development, integration and implementation of very large and complex enterprise / operational systems.  Experience of developing mobility and GIS solutions is desirable.  Corporate account management experience gained in both multi-national and multi-cultural environments would be an added benefit.

 

Job Details

Date Posted: 2014-04-18
Job Location: Doha, Qatar
Job Role: Technology/IT
Company Industry: Information Technology

Preferred Candidate

Career Level: Management

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Source: Bayt.com
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Cargo ULD Control Agent | Qatar Aviation Services | Doha – Qatar Airways

About the Job:

Reporting to the Senior Officer Cargo ULD Control, you will maintain and control stock availaibilty of ULD’s for QR Network stations to move cargo and baggage in a safe cost effective manner.

You will monitor outstations stock on a daily basis and ensure appropriate instructions are passed to the concerned stations for returning the excess stock. You will also ensure that a daily ULD message is sent to Load control and Ground Service ULD team for appropriate instructions against a flight.

About You:

You should have a minimum qualification of School Final certificate. Graduation from a University will be an added advantage. You will be required to have 2 years of experience in the airline industry out of which 1 year is preferred in the similiar field.

You will need to have good command in English skills and have job specefic skills in Load control, Ramp Handling and ULD Management. Knowledge of Cargo operation and Aircraft types is mandatory.

Job Details

Date Posted: 2014-04-18
Job Location: Qatar
Job Role: Other
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Entry Level

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Security Architect | Qatar Airways | Doha – Qatar Airways

About the Job:

In this role you must independently review, evaluate, recommend, replace and implement the latest, upcoming and proven security solutions in the industry. You must conduct IT Security Risk assessments and provide internal consulting services using established frameworks such as ISO27001:2005, OCTAVE, NIST SP 800-30. You will be responsible for providing necessary support for Network and Security technologies by assisting colleagues in the department. You must review the existing network infrastructure, applications and databases for security shortcomings and propose corrective measures.

You must independently manage all of the Payment Card Industry -Data Security Standards (PCI-DSS) ver2.0 compliance and liaise with the external auditors to ensure QR maintains certification. Ascertain and manage an IT Security Maturity Matrix Model in lines with and ISO 27001:2005 framework. You will conduct independent Vulnerability Assessments and Penetration tests on the QR IT infrastructure and applications to ensure adequate protection against internal and external IT Security threats.

You must have experience with conducting computer forensic investigations and reporting evidence in a forensically sound manner using leading computer forensic tools accepted in the court of law.

About You:

To be successful in this role you must hold at least a Bachelors Degree in Engineering or Equivalent. Master’s degree is highly desirable. You must also hold either one or more of the following qualifications:

-       Certified Information Systems Auditor  (CISA),

-       Certified Information Systems Manager (CISM),

-       Certified Information Systems Security Professional (CISSP),

-       Certified in Risk and Information Systems Control (CRISC),

-       Certified Ethical Hacker (CEH)

You must have at least 7 years of full-time work experience in information security management and/or related functions (such as IT audit and IT Risk Management). You should have carried out at least 10 successful Security Risk Assessment Programmes in a large environment. You must have good experience in design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001.

Job Details

Date Posted: 2014-03-20
Job Location: Qatar
Job Role: Technology/IT
Company Industry: Information Technology

Preferred Candidate

Career Level: Management

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Source: Bayt.com
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Senior Sales Executive | Qatar Airways | Doha – Qatar Airways

About Your Job:

The Senior Sales Executive works against targeted sales goals to source potential new revenue opportunities, focusing on high yield opportunities, whilst protecting and maximising existing business. Creates maximum awareness of Qatar Airways services in Qatar, including introduction of new destinations and special fares. Keeps abreast of what is happening in the market and provides management with relevant intelligence.

You will be responsible for exceeding your assigned revenue target by effectively managing your business area in a strategic way. In addition, you will supervise, guide and mentor sales executives in the team.

About You:

You will be enthusiastic, energetic and passionate about selling.

You will hold a Bachelor’s Degree or equivalent and have a minimum of 2 years relevant experience in Aviation industry. Comprehensive, up to date product knowledge is essential. Familiarity of Qatar  local market practices will be an advantage.

You will have excellent communication skills at all levels. Fluency in English is essential and a strong knowledge of Arabic would be a preferance.

Job Details

Date Posted: 2014-03-20
Job Location: Qatar
Job Role: Sales
Company Industry: Sales

Preferred Candidate

Career Level: Mid Career

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Source: Bayt.com
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