IT Manager

Description Our client is a technology company that is solely focused on the Middle East Healthcare market Headquartered in Dubai our client is seeking an IT Manager for their Middle East operations Reporting to the Director of Professional Services you will be responsible for the development implementation of technical plans that ensure cost-e

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1. Résumé of Justin Devassy

   Executive Summary

    10 years of professional experience in, IT Service Delivery and leading IT teams.
    Experienced in finalization & delivery on stringent SLA’s, negotiating vendor/supplier contracts and their periodic review.
    Planning and execution of projects like, CISCO IP Telephony, Fax & Mail integration, Exchange disaster recovery, Infrastructure Power management, Wireless Networks, Structured Cabling etc.
    Experienced in implementing a cost effective IT planning process by rigorous commercial negotiations, forecasting and budgeting exercises.
    ITIL v3 Certification in addition to certifications from Microsoft, IBM, Intel, US Robotics & Veritas.

   EXPERIENCE
   Cellucom FZCO June 2007 – Current Date
   Cellucom FZCO is a leading retailer, specialized in Mobility products in the Middle East and has close to 300 retail locations today in GCC, Africa & India.
   IT Manager
   Planning, organizing, and managing staff and overall operations to ensure optimum performance of the organization’s IT infrastructure.

   • Enhanced business efficiency by planning, and implementing projects, IP Telephony, CRM, MS Exchange Migration, Symantec Anti- Virus Deployment- Enterprise Wide, & CISCO based Network Infrastructure.
   • Developed and implemented an in-house Helpdesk system (SysAid), WSUS Patch management system, Network and System Monitoring System, and Security Systems ( Cameras & Access control)
   • Finalized and agreed on internal SLAs, with a view of providing a clear understanding & expectation of IT Services, such as uptime of services, quality of services, response times for support, etc.
   • Implemented & managed an Exchange 2003 Cluster and an Oracle RAS Cluster on HPMSA Shared Storage..
   • Re-evaluated existing Vendor contracts and negotiated new contracts ensuring, cost effective utilization while maintaining an uncompromised standard of service.
   • Identified security threats & reduced those risks by locking down all IT systems and effective implementation security policies and standard security measures.
   • Reduced Downtime by 70% by implementing and testing, effective Disaster recovery procedures, proactive and automated environment & health monitoring Systems.

   Tech Data FZ-LLC May 2004 – June 2007
   Tech Data FZ-LLC is the largest wholesaler of computer hardware, software, and services in the MENA region. It is part of the world-wide Tech Data Corporation U.S.; ranked 107th on the FORTUNE 500®

   IT Infrastructure Manager
   • Development, maintenance and documentation of Tech Data’s technology to agreed levels of availability, response times, security and resilience.

   • Review and recommend ‘new’ technologies that are relevant, while developing and testing the approved disaster recovery plans.

   • Major projects done at Tech Data include, IDR with Veritas, CITRIX Metaframe, GFI Server & Network Monitoring System, CISCO IP Telephony, APC Infrastructure Power Management and Patch Deployment System.

   • Service Ownership – Complete maintenance and administration of the following Services & Tools:

   CITRIX Remote Access Service Systems Monitoring and Alerting.
   CISCO IP Telephony Services WSUS Patch Management.
   Exchange Mail Service Symantec Anti-Virus Server.
   Help Desk Service Veritas Data Backup Services

   • Negotiation and monitoring of agreements with Outsourced support services & technology suppliers.

   • Make sure all projects meet deadlines and prepare proper documentation post deployment.

   Logicom FZE September 2001 – May 2004
   Network Administrator / Intel Server Specialist
   • Designed and Setup the whole Network Infrastructure for Logicom Dubai.
   • Setup and Administration of Windows 2000 AD/Exchange2000 Server & Symantec Anti Virus.
   • General Administration & Maintenance of Servers & the Network & creating regular Back-ups.
   • Conducting Server trainings for Intel resellers (BYOS) and internal sales staff.

   Tech Data FZ-LLC March 2000 – April 2001
   Technical Support Engineer
   • Handle Pre/Post-sales Technical Support calls for products of vendors.
   • Providing First Level technical Support to Tech Data users & Hardware support like, upgrades, replacements etc.

   Ace Computer Services April 1998 – January 2000
   Customer Support Engineer
   • Administration and maintenance of the Windows NT network, troubleshooting LAN related issues.
   • Visit remote sites to attend support calls logged at the call center.

   QUALIFICATIONS & TRAININGS

   Examination Passed Year Examining Board/ University
   BBM Degree 1998 Institute of Management, Bangalore.
   Diploma in Network Centered Computing 1999 NIIT, Cochin, Kerala.
   Microsoft Certified Systems Engineer, MCSE 2000 Sylvan Prometric & VUE.
   IBM Certified Professional Servers Expert 2002 IBM Corporation, Dubai, UAE
   Intel Value Add Distributor Certification 2002 Intel Corporation, Swindon, UK
   Intel – Server Training 2003 Intel Corporation, Munich, Germany
   Wireless & Broadband Training 2004 US Robotics, Dubai, UAE
   Backup Exec 10 for Windows Training 2005 VERITAS, Dubai, UAE
   ITIL v3 Foundation Certificate 2008 EXIN
   PMP (in progress) 2008 PMI, Bangalore

   Contact: Cell: +971 50 735 6955; Email: jusde@hotmail.com
   *************

   Projects & Achievements

   Projects @ Tech Data

   1. MS Exchange Disaster Recovery.
   2. Citrix Metaframe Implementation.
   3. CISCO IP Telephony Implementation
   4. GFI Network & Server Monitoring System.
   5. APC Infrastructure Power Management System.
   6. Symantec Anti- Virus Deployment.
   7. Veritas Backup Exec Enterprise Backup Solution

   Projects @ Cellucom FZE

   1. MS Exchange Migration Project.
   2. Implementation of Oracle RAS on cluster Servers.
   3. Symantec Anti- Virus Deployment- Enterprise Wide.
   4. Infrastructure Power Management System.
   5. CRM Project.
   6. Air time Recharge Management System.
   7. Performance Management System.
   8. Physical Relocation of IT Infrastructure.
   9. Implementation of Security Cameras & Secure Access Systems.

   Other Highlights @ Cellucom FZE

   1. Negotiated and Finalized SLAs with the internal Customers.
   2. Identified and finalized individual KPIs for self and the Team.
   3. Implemented an Enterprise wide Helpdesk System.
   4. Companywide Software Legalization.
   5. Negotiated and finalized AMCs with 3rd party vendors.

   ****************

   

   Justin Devassy

   7 Mar 10 at 12:17 PM

    

2. Pls. contact the employer directly by clicking on the topic title.

   

   Arif

   7 Mar 10 at 12:23 PM

    

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